El Pollo Loco is officially Abuela Approved

(Courtesy El Pollo Loco)

Most restaurants have a Head Chef. But Costa Mesa-based El Pollo Loco has flipped the script on that concept. The Mexican QSR now has a Head ‘Abuela’, that’s Spanish for Grandmother, calling the shots in a new TikTok campaign and it’s our Reel Ad of the Week.

The nation’s leading fire-grilled chicken restaurant chain, launched a first-of-its-kind “Abuela Approved” campaign last month, featuring a newly appointed ‘Head Abuela in Charge,’ here to authenticate the
restaurant’s cuisine and bring sass and laughs to social media

El Pollo Loco recognizes the generational gap is narrowing and there is a unique bond between grandparent and grandchild. In fact, the number of Americans living in a multigenerational household with three or more generations has nearly quadrupled over the past decade.

The content featuring Abuela is about acknowledging these dynamics and spreading joy and wisdom with a heavy dose of reliability. “El Pollo Loco is a brand rooted in family love. In fact, the very core of the El Pollo Loco menu was inspired by a family fire-grilled chicken recipe brought north from Mexico and this connection to heritage sets the tone for everything we do as a brand,” says Chief Marketing Officer Andy Rebhun.

“Welcoming our ‘Head Abuela in Charge’ to the El Pollo Loco familia is a lighthearted nod back to our roots and ultimately seeks to entertain followers. It’s an exciting next step in how we engage with new and existing fans on TikTok.”

Through a series of videos directed by Yubicela Brito, El Pollo Loco’s Abuela will act as chief authenticator, giving her sassy, comedic commentary and stamp of approval, or disapproval, on everything from buzzworthy pop culture moments, hot TikTok trends and of course, El Pollo Loco’s lineup of mouthwatering L.A. Mex cuisine that gives Abuela’s home cooking a run for her money. Watch below:

Here, Abuela has something to say about cryptocurrency:

REELated: Constant Contact focuses on business relationships

In another, Abuela offers her take on shots:

And here, Abuela butchers Timothée  Chalemet’s name:


We’ve been pronouncing Timothée Chalamet’s name wrong this whole time 😩😩 #elpolloloco #abuela #cottagecore

♬ original sound – El Pollo Loco

The content series, created by Edelman’s Edible agency, will continue to rollout on the platform throughout the summer.

“TikTok is an incredibly exciting medium for El Pollo Loco to explore and experiment with. It has proven to be a fantastic tool for engaging and fostering connections,” says Director of Digital, Social & Public Relations Patrick Benson.

“There is so much creativity we’re able to infuse into our profile when we embrace the experiences of our fans.”

We love El Pollo Loco’s Abuela and that’s why she is our Reel Ad of the Week.

Follow us on our new Facebook page!