After more than four years of planning, teasing and an “unprecedented” marketing campaign from the Walt Disney Company, Disney+ is making its debut Tuesday.
Multiple outlets report users who were ready to watch everything from Avengers: Endgame to Moana were met with an error message on their screen that reads “unable to connect.”
The message, which appears underneath characters from Wreck-It Ralph, then forces users to exit the service and to try to reconnect at a later time.
Streamers began reporting issues with the service on Twitter early Tuesday morning. Many said they were being shown the technical error, while others said they were having issues finding the app in Apple’s App Store.
— Litta (@LAlexandrovitch) November 12, 2019
— Angelica Nicole (@NTWear) November 12, 2019
ALSO READ: Here’s what you need to know about Apple TV+
As of 7:00 a.m. EST, there were roughly 7,300 reports of problems, according to Downdetector, a website where users can report problems on apps and websites.
For those who were able to log on there were complaints of long load times:
— Load “Alisdair”,8,1 (@alisdairedwards) November 12, 2019
The Mouse finally released a response on Twitter:
The demand for #DisneyPlus has exceeded our highest expectations. We are so pleased you’re excited to watch all your favorites and are working quickly to resolve any current issues. We appreciate your patience.
— Disney+ (@disneyplus) November 12, 2019
It seems that the streaming service’s launch day troubles aren’t just limited to technical errors.
CNBC reports that some users in Puerto Rico, Canada and other regions were shown an error message that states: “Disney+ is only available in certain regions. Depending on where you are located, you may not be able to access Disney+.”
Disney appears to have delayed the launch of Disney+ in Puerto Rico. The company said Tuesday in a statement that the service will now roll out in Puerto Rico on Nov. 19, which is a week later than it initially announced.
When Disney first announced the service, Disney+ was slated to launch Nov. 19 in New Zealand and Australia, with “full availability in the U.S.” on Nov. 12.
Leading up to the launch on Tuesday, Disney has been teasing its long-awaited streaming service for many months. The subscription-based service costs $6.99 per month, or $69.99 per year, and features content from Disney, Pixar, Marvel, Star Wars and National Geographic.
Everyone can try the service for free for seven days.
The mouse is also producing original shows and movies for Disney+ subscribers, including the buzzy Star Wars spin-off The Mandalorian.
Subscribers can also bundle Disney+ with Hulu and ESPN+ for $12.99 per month, which happens to be the same price as Netflix’s most popular plan.
On top of that, Verizon wireless and new FiOS customers can get a free year of Disney+, which should provide a nice boost in subscribers that can be charged later once the free trial is up.
Available on Samsung Smart TVs
If the service gets up and running – face it, it will – Samsung Smart TV owners in the U.S. will be able to enjoy unprecedented access to Disney’s extensive library of films, television series and huge variety of original feature films, documentaries, scripted and unscripted series, and short-form content, via Disney+, Disney’s dedicated streaming home for entertainment.
The company released a statement today.
2019 Samsung Smart TVs offer even more ways to have a ringside seat to the streaming battle royale – including Amazon Prime Video, Apple TV+, Hulu, Netflix, YouTube, and now, Disney+.
If it starts working. Which the Reel 360 team is determined to test… all day if need be. Starting with The Mandalorian.